LoLo's chicken is amazing. Juicy inside, light and crispy outside... it's perfection. I can't comment on the waffles because I don't get them. I always order a single breast with a side of gravy and some cheese grits. Yummy!
I've had great service at the Scottsdale and Gilbert locations. The manager usually comes around to check on us at the Gilbert location, which is a nice touch, and if we've ever had an issue it's been solved cheerfully and immediately.