I went To have my side mirror replaced and I found them to be very honest. after having two ridiculously priced quotes at other nearby places it was a pleasant surprise that Briggs was able to replace the mirror at a very reasonable price. They offered to search a scrap yard for the part, which was something I had not considered (Nor been offered at other places). They were able to not only find the mirror (costing me half the $) , but were honest enough to tell me that it was the exact color that I needed (instead of pretending like it needed painting and still charging me) which knocked $50 off my paint job. It took about 2days for the part to come in and then the mirror was replaced within half hour while I waited. I met one of the managers, receptionist and the technician who performed the repair and all were very pleasant. I hope to goodness my car doesn't get wrecked again, but if it does I will certainly get an estimate here first.