My experience was AWESOME!!! Dr. Smith was great from the start to finish, including his entire staff & anesthesiologist. I was referred to Dr. Smith through a friend and coming from Hawaii, we don't always have the best & most affordable options...I was shocked by the costs comparison from Dr. Smith to my rip off surgeon in Hawaii...Dr. Smith is definitely a perfectionist & very, very thorough. Like others said, he gives you his honest opinion and gives you what you want. I had an infection prior to breast reconstruction & I was jus seeing him for a consultation & he gave me medication to handle my infection, even without being a current or previous patient...THAT IS WHAT YOU CALL TRUE CUSTOMER SERVICE & AWESOMENESS!!! They are worth taking the trip from Hawaii...I will be back ;-)