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| - We had their pho, and the soup base was watery and tasteless. Upon telling staff about how their soup lacked flavour - (saying it very nicely, not expecting anything in return, only to tell them what they are serving their customers), they started attacking us, telling us a lacklustre excuse of if we had come 30 minutes later, the soup would taste better if it was boiled longer. Essentially, they told us that it was our fault for not coming at a suitable time to have their soup at a good state. The lady there continued to say "some people like it bland and some like it salty, I can't just add salt to the whole pot". She completely missed the point, IT WAS THE SOUP ITSELF, THE FLAVOUR OF THE BEEF, NOT THE SALTINESS.
I would give this place 0 stars if i could. They were arguing back to us. Completely unprofessional and so rude. If your dish is not up to par, DON'T TAKE ORDERS AND PUT OUT FOOD. It is not up to the customer to just come at the perfect moment to have what they expect. Do I have to call them up and ask beforehand if their soup is good? This is a restaurant, you are supposed to be prepared for the dinner rush! Terrible service. Their response to us was absolutely disgusting and appalling. Telling all my friends and family to never go here. If you are reading this. DO NOT GO!
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