My family and I decided last minute to have dinner at The Keg. We were situated pretty close to this location so made a reservation online in the next fifteen minutes. The Host greeted us promptly and no issues with the last minute electronic reservation. Our waiter was friendly and personable, and interacted with everyone at the table, even Grandma who doesn't speak English.
One of our dishes came out too overcooked and we just gave the feedback as a comment, and did not intend to get anything out of the remark, however our waiter expressed his apologies and had the Manager come out to apologize as well. The Manager generously made some arrangements and overall exceeded our expectations on how he dealt with the situation.
For this particular occasion, we really appreciated the team's attentiveness and ability to know how to maintain and please customers.