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  • I am a long-time customer and fan of RT. I've been going there since preschool (Washing and Oregon stores, not this one). It's been years since I've had it and I got a craving for it. So last weekend, we decided to head down there. The only reason I'm giving the RT two stars is because regardless of everything else, the pizza is very good. I think as long as they stick to the RT recipe, the pizza will always be fine. With that said, I am thoroughly disappointed in our visit. When I ordered it took forever for the guy to understand my order. It was a pan crust, half King Arthur Supreme, half Hawaiian... Not that difficult. My wife was a little surprised at the price, but I told her it's fine. RT is good and worth it. While waiting for the pizza, we had the salad bar. What a sorry excuse for a salad bar. It's 2.5 feet of nothing. Wilted spinach, a small variety of veggies, and three dressings. I remember when the salad bar was ten feet long and included bread sticks... That is no longer the case. They came out with a pizza in 15 minutes. I thought that was pretty fast. Well, it was screwed up. It was a thin crust all meat pizza. No where near what was ordered. When I told the server that wasn't what we ordered, he said "are you sure?" Really? I think I know what I ordered, and there was no one else in the restaurant at the time, so there's no way he was mistaking us for another customer. I told him what my order was and he took the pizza and left... with no apology. 50 minutes into our visit we still had no pizza. I am a very patient person, but this was ridiculous. I went to the counter to get my money back and saw the pizza coming out. The cook asked what I wanted and I told him to give me the food I ordered nearly an hour ago... in a box please. We got the pizza and enjoyed it, but the rest of our experience ruined our visit. There are good locations and marginal locations, but I can't remember a bad visit before this one. It's highly unlikely I'll ever be back.
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