We had a problem with one of the cartridges we purchased there- it stopped printing while still half full. We decided to return it. Based on our prior experiences with (the owner/ franchise owner? always the same man) we figured he would work with us. We have recognized him as a smart business man who gets customer service...and we were right! He just handed us new a one no questions asked, and showed us what was wrong with the one we had, which he was quite entertained by since he had never seen before. We feel good about patronizing this place, and keeping cartridges from the landfill.