We received complimentary gift and a bottle of wine today. I bumped the star to two stars because it tells me that they care.
I am hoping they are doing well and getting better after the renovation, right now everything seems un-organized and messy.
The pool policy a bit strange: you received towel card when you check in, then to get pool towel you have to walk all the way to the main pool exchange your towel card with a towel and at the end of the day you need to bring the towel back to get you towel card back, this is not a resort feeling/experience to me because pool is all the way at the Golf View Villa and there is no complementary cold water at this pool, it's 100+++ outside!!
Anyway it's a strange pool towel policy. I wonder if people are stealing the pool towels that's why they have this policy?? But who would steal a hotel pool towel??? Strange!