To heck with this place. We came in with our f550, which we have used with a variety of trailers to type. These guys said because it wasn't in the computer that we couldn't tow with it. Umm...It's a 350 with heavier duty axles. So he called someone and they confirmed of its not in the computer they can't confirm compatibility. Are you kidding me? Can you just go look at it??? Oddly enough when I called the main line for uhaul, I was told that the location could use its discretion to determine the capacity to pull. Awesome. I had just drove in with the truck from an hour away, booked the trailer online, and was only their to pick up our car that broke down on my husband while he was running errands and I was trying to leave on a trip immediately. But what do they care? Lost a customer for sure and we do a ton of uhaul rentals.