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| - I am done giving Panera Bread chances. Generally speaking, their food is ok, but the fulfillment, service, and quality are lacking. Usually, I order online for rapid pickup, but I have tried their delivery service as well. Regardless of which way the food is ordered, there has been an issue with each order.
Delivery is not the way to go with this location. If you want a sandwich or some soup, you are better off picking it up yourself. Both occasions where I ordered for delivery, my order was incomplete and late. Personally, I like my soup warm, but that is just me.
Then comes rapid pickup, and the issues with this service is not any better. They have a person in the front that is supposed to verify orders. If you let them know something is missing, they take it very personal. Of course, it gets worse if you also tell them that there have been errors on the prior orders. They act like you hit their dog, when in reality, I just wanted to see if they added cheese on my sandwich this time.
Then there are days like today, I ordered a rapid pickup online, ran in, grabbed my food, and then headed back to the office to enjoy my meal. I ordered a half sandwich and soup. Unfortunately, half my lunch made it in the garbage instead. My sandwich smelt fermented, the lettuce was very sorry looking, and the bread was soggy. I decided not to take my chances with the questionable sandwich I just wasted 6 bucks on, so in the trash it went. I then proceeded to get my soup out. I love the French onion soup they have, especially with the baguette it comes with. To my dismay, the baguette was missing from my bag. This is just an illustration of the same scenario that I deal with each time I order from Panera Bread. This was simply the straw that broke the camels back, and I will not be visiting this location anymore. I would not recommend this location.
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