Terrible! Apparently Robert purchased Rosa's (in 2008 or prior) and is now the owner. I took in a BCBG formal gown to have the sides taken in, bra cups sewn in, a clasp fixed and the hem shortened less than an inch. The dress was purchased from Last Chance but was in PERFECT condition when I took it to him. The clasp was sewn in upside down, the sides were bunching and not smooth at all and the hem was completely crooked. One side of the dress was two inches shorter than the other side. He did not take ownership of his mistakes at all! Kept saying, "It's not my fault someone else sewed the hem crooked. I took an inch off all the way around." He did not pin the hem all the way around to make sure it would be even and he cut the excess material off so there was no way for it to be fixed. Awful! A gorgeous dress completely ruined for my brother's wedding. He said it would be done Monday and I called to ensure it was ready for pick up. He said, "I have a few more things to do on it." A few more things turned out to be everything. He had just started working on it and didn't even provide a courtesy call that it would be late. I tried it on the next day and found the horrible results. 10 days before the wedding and I now have to find a new dress which will most likely need alterations. I will not be going to Rosa's (Robert).