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  • Team Chrysler service advisors are great !! However the sales team is way behind on customer service. My wife and I are 4 years married with a 13 month old son and a recent first home purchase. We have purchased 3 Dodge / Jeep Vehicles from Brampton Chrysler. My wife decided she wanted something different and wanted to purchase a vehicle from Team Chrysler however we were pushed into a vehicle that was a used rental car for the price of a brand new model. The listed price for this vehicle was $22,000 however after the paperwork was put together this car was $27,000 before taxes and thats with a so called $4000 discount. We also has about 20 seperate fees for things that were nothing .. totaling almost $2000. In the end we had to cancel the deal because of this and we were told that at Team they do not cancel purchases. We eventually caused enough of a stink that they cancelled ouor deal after alot of stress and were refunded our deposit. While I think the sales people at this dealership push to get there bonuses customers suffer. The General manager was not accepting any cancelation and was very rude about the entire deal. Making my wife cry because he said that they now own her Jeep that she was trading in. Though Ontartio Chrysler is also owned by the same person ..Team Chrysler is run differently. I will purchase a car from Ontario Chrysler but unfortunately wont be back to Team just because of the way we were treated. If you purchase from Team .. just make sure you read carefully everything they put in front of you. Nitrogen fees of $140 is crazy .. its $25 to get Nitrogen put in your tires .. $140 is just to take your money. Walkaway plans of $300 and other small little fees should not be on your bill of sale. $50 in gas ??? the car was almost full when we test drove it. These are not valid charges. Its scetchy at best and I hope other learn from my missfortune. We everntually got it cancelled and our money back but the stress that it caused and way we were treated will last forever.
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