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  • I have come in to Bigs three different times. The first time, I walked in and saw a gentleman walking towards me. I presumed he was there to help. So I made eye contact and smiled a little smile as he proceded to walk past me and out the door. Apparently he was just a customer like me. My mistake. I walked around the entire store looking at every dining set they had. Nothing was in any reasonable order. Displays are scattered throughout the store. There were dining sets in the middle of living room sets. There was no rhyme or reason to any of it. There was also nobody there helping me. There was one man sitting at the computer who looked up at me but never stood to offer assistance or even utters a word to acknowledge my existence. So I left. What brought me back to Big's a few days later was a table I saw that I was interested in. It was the right price and right size. After checking a few other stores I decided to go back to Big's and look again at the table I first saw. It turned out to be cheaply made and wobbly. But I did find another table that was a bit more in price but still a good deal. It is much more sturdy and looks nicer. So I bought it. And on this second trip I was actually greeted and helped by a very friendly and knowledgeable sales rep. Service was quick and based on my needs she took me to exactly where I needed to be to find the table I wanted. This kind of professional service is what I expect from a business of this kind. My third trip to Big's yet another few days later was to measure the size of the table I was waiting on to make sure I would be able to get it home in my car unassembled. I walked in and strait to the table. Again, nobody offered any sort of assistance. Not that I needed it this time but they don't know that. The three stars I give today are thanks to the lady who actually helped me.
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