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  • Yesterday was the first time I had ever gone to Blue Grass Garden Center, and as an avid gardener I was excited to have another greenhouse option near Calgary, but unfortunately I will not be going back. Upon arriving to the nursery I noticed they had beautiful plants but the organization was a little awkward especially with a cart, and the prices were fairly high. Eventually I picked out a few plants (about $70 worth). Once I was rung through the till I noticed that I was miss charged for two begonias (about $8 overcharged). I pointed this out to the friendly clerk and she told me to show her where I got them so she could be sure that the price I thought they were was correct. I showed her where I got them, which was an entire section of begonias. She then confirmed that I was in fact miss charged and should go to customer care to get a refund. At customer care they again had to check to see if I was wrong and seemed to have difficulty giving me my refund within their POS system. Eventually 2 other employees went and checked the signage and all agreed that the sign said they were cheaper, this process took just over 15 minutes. I was about to be given my money back until a fourth employee came and said that they would not give me my money back and that I was just confused. I explained that my original cashier confirmed the price difference and she responded by telling me that that was a seasonal employee and she will be having a word with her. I explained what the signage said but she would not even listen to me and instead blamed me and said it was my mistake. So basically 3 out of 4 employees confirmed the sign was wrong and that I should get money back and yet they did not, they waisted 20minutes of my time. I left the nursery feeling insulted and cheated.
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