The customer service is definitely there. I was given a sample of their chicken before I ordered and everyone was very nice. I went for the chicken gyro supreme so I could have some feta. The gyro was decent but nothing too special. I have had tastier ones. However, they didn't skimp on the filling so no complaints there. Like other reviewers have noted, grab a fork. That thing will fall apart on you. They also gave me a mountain of crinkle fries for my side so I did not leave hungry. All of this plus a drink for about $13. If I'm back in the food court area of the Galleria mall, I may stop again.