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| - My family and I have been to Teamz twice now and have had a good experience and a very bad experience. The 1st thing I notice on both visits were the amount of weeds in the flower bed when you are walking up to the front door - tacky.
The 1st time we went to Teamz we had a nice experience. We sat on the patio and had a nice meal. The server was pleasant and attentive; the food came out quickly and tasted great. With that said it was in poor taste for our server and the restaurant manager to smoke out on the patio in front of customers. Judging by the layout of the property they may have limited options for a smoke break, but never do it in front of a customer.
Our 2nd time at Teamz was awful. We were greeted and sat right away. The server came over right away and took our drink orders. When she brought our drinks out she attempted to take our food order, but we needed another minute due to a question with coupon we had - no big deal. 15 minutes passed until she came back! In her defense she did have a large party, but where was the manager? In that 15 minutes I never saw a manger walking the floor, checking on tables - big no no. The server finally comes back, and I expressed my dismay, she apologized and explained she had a large party; ok water under the bridge. Shortly after she left I noticed I needed another beer - no big deal I will grab her the next time is comes around.....she never came back around, I sat with an empty beer for 10 minutes (felt like an hour - have you ever been to a restaurant and not seen your server for a total of 25 minutes?). I finally got fed up and asked the bartender to cancel our food order and asked to have the bill for our drinks. She went to grab a manager, but the server and manager where actually bringing out our food. At this point I really wasn't happy - I explained to the manager that waiting 15 minutes to order and sitting an additional 10 minutes with an empty beer was unacceptable and she agreed. She went to spoke to the other manager, (who was doing a nice job holding up the wall) and decided to comp mine and my wife's meals as well as took off 1 beer (had 2). I give the manager credit she tried to make the situation right, but you can tell the place is managed on reactive vs. a proactive style.
It is important to point out that this was a Friday night and the place wasn't busy at all. 7pm on Friday night, that place should be packed! I have a feeling I know why it isn't. All in all, the manager did her best fix the situation, but it could have been avoided if she had spent more time on the floor.
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