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http://www.openvoc.eu/poi#funnyReviews
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  • Since moving to Charlotte, Nue has been my go-to waxing salon. I'm always pleased with the estheticians - they're nice, knowledgeable, and do a great job making you feel welcomed and comfortable in what could be an awkward situation. However, I was disappointed with the front-desk customer service during my most recent visit. Traffic was heavier than usual, so I called the salon to let them know that I might be a couple minutes late and was told that I may want to go ahead and reschedule. I ended up getting there on time and waited for 10 minutes before three other customers who arrived after me were called back to be seen. I asked the front desk where I was on the list since I had arrived before them and she apologized and said that they must have missed my name. I waited another 20 minutes and told them I wouldn't be able to wait any longer and would have to leave. I guess my biggest disappointment was that they didn't apologize for the wait, try to squeeze my in, or even ask if I'd like to reschedule. They even sent me an email two days later saying that I had missed my appointment, which wasn't the case.
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