Chad was great, I called the office about an issue I had with my cool water and Chad was out with in a couple of hours. They tested my pool water and resolved it right away. I hired him for regular service and it's been fantastic so far. He even gave me one of their backyard survival kits that had sunglasses a thermos some sunblock and lipgloss. It's a pretty cool little kid he hands out to new clients. Very upscale and very professional, very customer service oriented.