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  • I wish it was possible to give 0 stars. This review is regarding furniture home delivery services. I received a call, email, and text confirmation that my order was going to be arriving on June 19, 2016 between the hours of 5pm and 9pm. I called the customer service hotline at 7:30pm to verify that delivery was still en route and received confirmation that it was. At 8:45pm, still no sign of Ikea delivery. I called the customer service number again and spoke to a representative that stated I was the last delivery on the route, and assured me that it would be delivered that night. At 9:15pm, you guessed it.. still no delivery. I called the customer service number back and they stated that he could not longer get a hold of the driver and confirmed with the Ikea warehouse that the order was never put on the truck. This is extremely irresponsible and unprofessional to not give the customer any notification that they will not be receiving their order. I have been a long time Ikea customer and they seriously dropped the ball.
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