It took a little while to get an appointment. But they did call me back just like they said they would and I was able to make an appointment for the day and time I wanted. They are good about privacy on the intake paperwork and I didn't wait too long in the office. Then the counselor made me feel comfortable and able to talk about my reasons for being there. They set me up with a regular counselor pretty quickly. I will keep going here to work on my issues.