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| - Amazing customer service and delicious, fresh food! It's still relatively new so the service can be a bit slow, but the staff are very understanding and accommodating!
We arrived here almost at 1pm and were seated promptly. However, because the restaurant was understaffed, we didn't get tea or anything until Dorothy (one of the servers) came by. She took our orders promptly and gave us tea. Unfortunately, even then we waited for over 20 minutes with nothing further - no tea refills, no miso soup or salad (which came with the lunch set). At one point, we saw the waitress come with miso soup only to be redirected to another table (she literally was ready to set down the soup).
I asked the server whether the wait would be much longer, as we were in quite a rush. Immediately, she apologized and Dorothy came over to handle our requests instantly. She asked us if we wanted a soup refill (which was ironic, as we never even got soup to begin with), gave us edamame on the house, and promised that our meals would be ready in 10 minutes. And she delivered on that promise! The servers were very friendly and understanding.
I thoroughly enjoyed my sushi and sashimi lunch set. The fish was fresh and al dente. I particularly liked the seared white tuna; it was fatty and tasty. The rice was packed at the right density, and wasn't too acidic by any means. The texture and flavour was just right! Their lunch sets are also of amazing value - my mom got the maki roll set and we walked home with 12 individual pieces left over. Crazy!
When we paid using cash (you get 5% off with cash), Dorothy came over again to apologize for the slow service and upped the discount to 10%. She emphasized that she appreciates us all as customers and hope we'll still return despite today's slow service. And we will! The amazing customer service and high quality food definitely means that Sushi Omigoto is a good place to come back to... But next time we'll make sure we have sufficient time.
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