The staff here are amazing. We do the fur buster. It makes a difference, but unfortunatel not for as long as I would like. It's a bit more expensive than the other self wash we go to, but I do feel like my dog looks cleaner and gets more fur off. The people are very nice and very helpful with lifting my dog into the tub. Last time we left we were the only ones there and literally left hair in every.....single.....nook....and cranny (sorry about that). But our dog looked AMAZING. It's hard to keep her clean and fur free in the desert heat, but taking her here once a month does help and keep some fur out of the house.