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  • If I could give negative stars I would. THE WORST EXPERIENCE EVER! First of all getting to fix, you have to get on two different shuttles to get to the rental car lot. Once you get there, they are understaffed and unprofessional. Once we got the car, the lady took an hour to come show us to our vehicle and when she did, she just pointed to the car and said "the key is in the lot." We are used to customer service, and I guess you do get for what you pay for, but she made us go get the car rather than just bring it to us. We always go with hertz and we are used to customer service and the one time we go otherwise, we get this horrible service. Next we get into the car and the lady left and came back 10 mins later and she was the only one there to inspect our vehicle too, and we couldn't even get out of the lot because she was taking her time. Finally we get out the lot and when we do, we notice all the windows are dirty and then the oil/ service light comes on after driving 4 mins. At this point we continued our drive because we had no more patience. Then the tire pressure lights came on. And our car was out of washer fluid. The maintenance of these cars was pure disappointment, especially for a new car. Once our vacation was over and it was time to return the car, they tried to pin some damage to the vehicle that was already there and thank god I had pictures to prove it, even the manager was not doing his job. The morale of the story is, DO NOT RENT YOU CAR FROM HERE! It's the worst experience ever.
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