Absolutely horrible experience over this last holiday season. I have no idea what happened but it took my dog a week to return to her normal self! She didn't eat for 3 days after we picked her up, drank copius amounts of water, laid around lethargic and wouldn't even wag her tail. That tells me that at the very least they didn't interact with her, even though I paid for the extra interaction time. Will not EVER leave my dog here again and don't recommend it to anyone who has a dog that needs normal human interaction.