Gwen at the Benefit Brow Bar is phenomenal! This is my second time going to a brow bar and i am hooked! Immediately when i walked in to make an appointment i was greeted and helped promptly. The store is clean, organized, & well stocked. I love the bow bar because they make sure to include you in the process, they first outline where they will wax and make sure it's what you want. They then finish with styling them and teaching you how to use various make up and techniques. Gwen went above and beyond, she made it a point to make sure i was comfortable and happy. She also educated me on other make ups and brands. I highly recommend!