| rev:text
| - Wish there was a way to begin with 5 stars between 1991 and some 14 years later, and choose no stars now looking back from the end of 2016.
When my husband and I moved to Phoenix we asked at his office for a recommendation to a good dry cleaner; we were given the name Bell's, and the directions to get down there.
Over the next several years our wardrobes were perfectly maintained. There was one time when they ruined the buttons on my finest coat one spring, and I didn't realize it until I took it out of the bag to wear the next Christmas in Denver. Mary apologized profusely and replaced the buttons. My face was red one time when I thought one of my husband's suits had been left out of our order. It was my turn to apologize profusely when I discovered it in a different closet at home.
In 2006 my husband of 50 years was diagnosed with bone marrow cancer, and in 2008 mold was detected in our home. When the insurance company asked if we would like to choose a restoration dry cleaner, we happily chose Bell's. Throughout the long years of his battle with the disease we wore only wash and wear garments which I took care of at home, I very rarely went into Bell's, but I inquired from time to time if our things were being left too long. I was always told that there was no deadline for bringing our items home again because they were stored out of the way in an offsite facility, and that the job was already paid for and would be kept safe until I was ready for them to come home.
He passed in 2013, and when I had mostly slept for the next year and half, I finally got back to Bell's with a blazer to have cleaned and pressed in 2015, and while there told the help I was ready for my draperies and linens to be brought home. I was stunned and dumbfounded when I was told my possessions were not there. Michael was brought to the front counter, and when he looked at their computer he told me it was true, that my items were no longer there. Asked how that could be when they had assured me repeatedly over some years that my things were safe and already paid for, and when I asked why hadn't he called me, he replied that "the law doesn't require that I call the customer before removing items".
By then I was in tears and asked where my things had been sent; Michael said he didn't know. I then asked that he ask the employee who took them out of the long storage.
He said that employee was no longer with Bell's, and when I asked how to find her, he said he didn't know, that she had moved to Missouri, and walked back into his office.
When I continued to stand at the counter, a veteran working there said to me,"it's time for you to leave, and don't ever come back".
I am 80 years old now, and those were the finest things I had ever had. My only comfort is that God sees and hears everything; He knows it all. Truly.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)