I went through the website to rent a car because I had totaled mine & was stuck at a body shop about 30 minutes from home. I called to confirm & was on hold over 10 minutes. The guy finally answered & told me they had no cars but he could get another Enterprise to come get me & it would take 2+ hrs. I waited then called the other Enterprise & they told me they could NOT come get me because it was too far. So 3 hrs later and I'm still stranded. Guess I'll just pay double for a cab since Enterprise WONT come pick you up because they don't have any cars.