I saw a car on autotrader I was looking for at a great price. I contacted the internet sales rep Ellie. I got the credit paper work done and filled out the autotrader trade assessment. I called the operator and was told I could come in for a quick assessment on my trade. I had to get back to work. She said that would be fine that Ellie would have everything ready. I drive 35 minutes to get there and sure enough Ellie is in a "meeting" and I'm getting cornered by a salesmen. He does not believe me when I tell him I have to get to work . He says c'mon how much time do you really have? I never even saw the car I wanted I doubt it was even there. I ran out of there. I emailed Ellie twice and never got a response. This place is a joke!