So we had a group of 8 meet here for MNF/welcome back to AZ HH for a friend. I got there 10mins early & sat at the bar. Not once did I get greeted or asked if I wanted a beverage. Then my friends show up & we seat our selves in the couch section w/ a tv. We wait 20mins for a waitress (KeriAnn) to greet us & take only our drink orders. Then another 30mins goes by still with NO DRINKS yet. Finally a partial drink order makes it to our table and then the other half of our drink order makes it 15mins later. We watch the game & order food. The waitress messed up my order of shrimp & grits with shrimp ceviche, REALLY?? I also ordered the CAB sandwich (that was good) My shrimp and grits came out way after the fact that everyone was finished.
Ok-skip to the pay our tabs part....she then proceeded to charge me for the shrimp ceviche (that was more expensive then what I ordered) When I asked her about it she said "My managers busy so I couldn't cancel it out, but it's actually cheaper for you" WRONG. She finally did get the items fixed but also totally messed up on 2 other friends tabs (added drinks) and GET THIS..... Totally forgot an ENTIRE food order for someone & when asked about it she FORGOT AGAIN!!! He was served NO FOOD the entire time we were there (3hrs)
They have a nice "game bar" concept with bags and all (that we wanted to play & drink more) but decided to relocate to The Lodge (just down the street) due to the HORRENDOUS service. I'm SAD The Lodge will be closing soon. I wish it was this place! Never will I be back here, there are way to many other great bars in the Old Town area with way better food & great service (Kelly's, LoCo Patron, RnR, Bungalow, Cold Beers & Cheeseburgers, The Lodge, Bottle Blonde) Visit them 1st so you won't be disappointed!!