I went in here a couple weeks ago for the first time because I knew they carried my favorite purses. When I walked in, one of the two ladies that worked there said hi from across the room. I proceeded to look at purses. During this time, an elderly couple came in. They received a warm greeting and a "Could I help you find something?" They wanted to look at wedding invitations. Then a couple of elderly ladies walked in and they received the same friendly greeting as the elderly couple. I decided to buy some hand cream and stood by the counter to buy it. One of the employees was standing not even 10 feet away FACING my direction and didn't even stop what she was doing to help me! Seriously - I felt invisible. If I walked out with that damn hand cream, they wouldn't have even noticed! I put the hand cream back and walked out.
If these employees only cater to elderly people and not casually dressed people (like I was, since it's raining and I didn't feel like dressing up so I was wearing jeans, a hooded sweatshirt and slip on shoes - sigh! heaven forbid!!)), then that's just a pity. They had some nice stuff, but why would I want to shop at a place that doesn't seem to treat people equally? Did anyone come up to me and ask if I needed help finding something? Nope.
I'll take my business elsewhere. Little do they know that we're moving into our new house next month and I have a lot of decorating to do. I won't be spending my money on them, that's for sure. All they had to do was be courteous. What a shame.