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  • I can't even write about the food because we had to leave (I had a flight to catch and we thought an hour for a bite would be sufficient). We thought being a small portion sharing restaurant that food would be served promptly. When we arrived the young male host was energetic and polite (the only person out of the 4 we interacted with that was a positive experience). We ordered 3 waters and a corona. We received 1 water and 1 corona and reminded the waitress we needed 2 more. We ordered 4 dishes. 5 or so minutes later, our waitress returns asking to confirm our order because the printer in the kitchen broke. We then wait another 20 minutes for our 4 snack-sized dishes. Our waitress isn't in range so we ask another one if she could check on our food. Her immediate response was "oh, I'm not your server. Let me go tell her". We wait a couple more minutes and ask her when she passes by again with an update. She responds that she spoke to our waitress and she doesn't know either? Odd. We then signal our waitress over for an update and she tells us the deep fryer broke for a few minutes so everything got backed up. We tell her we'd like our food in the next 3 minutes otherwise we're paying for our 1 beer and leaving. The manager then comes over and asks us if there's a problem. We explain that we've been waiting over half an hour, and she immediately snaps that we've only been waiting 26 minutes. Hold up. You're going to challenge your patron over wait times over 4 minutes? We then correct her that we actually did order over 30 minutes ago because of the printer issue. She seems more interested in wanting to have us talk for a few minutes to buy time for the kitchen. By this point I have very little patience for a hospitality manager that makes me as a customer feel like waiting this long for food is appropriate and I should feel guilty for causing an issue. Somehow 2 days earlier at Jacob's Steakhouse in Toronto I managed to receive 2 steaks and 5 side dishes in less time. We put $10 on the table for our single corona and left. I am now en route to the airport sans meal, and my mother is at home making her own meal on Mother's Day. If you value customer service, I'd try somewhere else on Main Street. 30+ minutes for 4 snack-sized dishes in a restaurant only 50% at capacity is substandard.
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