One star for the friendly tour guides on the microphone. At the first stop, the bus broke down. We had to wait in the heat for a replacement. I wasn't in my seat yet and the bus driver gunned it, causing myself and the guide to both lose our balance. My knee bled through my jeans after banging it. They don't offer to assist with injuries. We told an employee in a neon yellow shirt about it later and he provided the number to call to report it. He refused to provide his name, stating that this company doesn't allow them to give out their names. I won't file a claim. I just want the drivers to wait until all are seated to avoid injuries. So this star goes to Gloria. She works very hard. I hope they advance her in the company and get her out of the sun. Bad experience but the route looks like it would have been awesome. Ride at your own risk!