Where do I been. I called in a to-go order and had the pleasure of speaking with Ronnie the manager. For a manager, Ronnie was rude and has very poor customer service skills. We over looked her behavior and decided to order anyway because we had received good service in the past and everyone is entitled to a bad day. To our surprise some of the order was wrong.
The pork noodle soup came with chicken instead of pork. Not what we ordered but we could live with other white meat.
We also ordered Kung Pao Chicken one with peanuts and one without (the one supposedly without nuts was clearly marked "NO PEANUTS"). Thank God the person that she was sharing the Kung Pao Chicken with who is deathly allergic to nuts did not fix her plate first (Peanut allergies can be life threatening).
We called Siu Wok to complain, I again had the pleasure of speaking with Ronnie and her poor customer service skill. First she said there was no way the Kung Pao Chicken had peanuts because they where cooked in two different pans. This of course was not the case.
Ronnie did not offer any solutions. I had to request she replace our order with the correct food. Sadly, when the delivery guy came back with our corrected order his attitude was just as bad as Ronnie's. I asked to speak with Ronnie's manager. I am still waiting on that call.
All I have to say is eating at Sui Woks can be deadly. We will never order from there again.