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  • The facilities are nice but the service continues to be horrendous. Last week, my wife and I bowled in the 22 and over section. The waitress came and got our order and, to start, we asked for an iced tea and a club soda. If you live in the area you know that the water here tastes terrible unless you filter it. I am not sure whether the water is not filtered here or if perhaps the water in the ice machine isn't but the club soda was terrible. I waited for the waitress to come back to ask for something different and after 40 minutes I walked to the bar and did it myself. Prior to bowling we ate at their restaurant; the food was pretty good but again, the service lacked. In this case the problem is the staffing, or lack there of. We were told that we would have a 15-20 wait when there were over 10 tables open. Luckily the manager approached the hostess and had us seated but something was said about creating a longer wait time for the following customers because they didn't have enough servers. This experience is not my first one like this, in fact it seems to be the norm, unfortunately. In the last 3 months I bowled by myself in the afternoon. Both times I was given a lane inside the 21+ area and was given the name of the server. Both times I made my first game last about 30 minutes as I waited for her. I started the second game and... You guessed it; I finished it without anyone ever coming over to see if I needed anything. There were 2 other parties there as well in both occasions and nobody received any service. To the management: WAKE UP!!!! Your lack of leadership and ability to keep your establishment staffed properly, apparently based on poor pay and employee treatment (based on comments made by some of you current and ex members of your team). Perhaps you rely on the fact that you are the only place of this kind in the area but from now on, I am driving somewhere else.
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