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  • We will see if I upgrade my review depending on whether I hear from management in the next few days. We were staying here because my friend works the fashion shows that are happening this week. The rooms at Mandalay were huge, and the beds were comfy. The pillows were terrible, but that's to be expected from hotels. We had a good time exploring and visiting the shark tank, even though it was 18$ per person. HOWEVER On our way to leave the hotel on Sunday, we realized that our tired had been slashed in the Mandalay parking garage. We notified security, who seemed unconcerned and told us to go back to our car and wait for someone. The person who helped us was amazing and really helpful about what to do next. We were not the only car whose tires got slashed. The car 2 spaces from us did as well, and we heard that cars at the Luxor also experienced the same thing. We called AAA, and then called tire stores frantically trying to find new tires on a Sunday. Luckily we finally found a place that had them, but we ended up having to pay 300$ for 2 new tires and wait 3.5-4 hours to sort out the ordeal. The Mandalay has a camera on the garage, and it was very close to our car, so I"m a little surprised that they took no responsibility for what happened. When I called the front desk to talk about it, I was told that we would have to wait for "risk management" to call us back. We have yet to hear anything, and plan to call them today. I find it really ridiculous that after staying here for 2 nights and spending tons of money on things at their casino, they still seem unconcerned that our car got vandalized. There are lots of nice hotels in Vegas, and if I knew that Mandalay didn't care about its patron's property, I likely would have stayed elsewhere. If risk management chooses to do the right thing and cover some of our expenses, I will happily amend this review, because the rest of our experience was really positive. But overall its just not worth the stress and money of having your property vandalized.
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