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| - I got an email rant from the owner that was mention here already. it was off the rails, basically calling his customer, cheap and to stupid to realize he was doing a great job. I was speechless.
I hadn't been to Lush in 2 years, well before he bought it. I was just tired of the menu and spotty service, I had no hard feelings. Odds were given time i would have dropped back in there. However, after his smug, we are smarted than you email (which I guess he sent to his entire blast email list) I had to log onto YELP and post my response and he.
Well, here goes.
Me:
I have not been to Lush in nearly 2 yrs, well before you bought it. The service was mediocre on their best day and I just grew tired of it and the menu. I had no hard feelings, there are other healthier alternatives in the area and I just moved on.
Honestly, I hadn't thought of Lush in forever, However, after this email, I'm just shocked, and would never go back.
Never in a million years would I imagine a business owner sending an email out like this. You must be an idiot. And, business must be horrific to resort to striking out and responding to survey results in this fashion.
I have owned business, run business and currently serve business owners in a variety of capacities. You, sir, have taken your spot in the hall of fame. I'll give you free advice I usually charge for. Sell now and move on.
You have made a fool of yourself to the millions of people on this email list, like me. Like I said, I hadn't been there in years. I had forgotten about Lush but maybe, just maybe I would have dropped in and started going back. well now, never,
I'll go to McDonald's as you so kindly suggested in a smug, we don't need you, we know better east coast way.
Good Luck
Him:
Love it! Thx Jack. You are the epitome of what the overwhelmingly positive respondents to my email call the 'snotsdale' resident.
Enjoy McDonalds. Probably priced right for you and over the level of quality you are expecting and certainly priced right no doubt.
Best regards
Jay
If you want to give a guy like this your business, good luck
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