I get massages every 2-3 weeks and my experience at hand & stone was one of my worst experiences. I could tell that the massage therapist was straight out of school and talked through the entire massage. After the first 5 minutes I asked if I could just enjoy the massage quietly. My request was not fulfilled as she continued to talk.
From the moment I walked in until the moment I left, I felt as if I was being pressured to become a member. After a massage, it is nice to relax and not feel the pressure of being sold.
I hope their policies around selling memberships improves. This part of the experience definitely should not happen after a massage when clients are relaxed (which I was not).