I'd like to start off by saying that it was nice in the beginning. Not 5 stars but our view was nice so it made up for the stained and leaky sinks as well as other little details they overlooked (paint, etc.) After one year of living there we started to see things go down hill even more once we renewed our lease. It seemed like every week we had a notification on our door letting us know they were working on a water main or pipe issue and that it would be turned of during a certain period of time until it was corrected. Not sure if it ever was. We actually moved out 3 months before our lease was up but we weren't allowed to break it so we just stuck with paying rent at two places.
While we lived here my wife and I were planning our wedding and were constantly picking up items from the front office and while we were doing so it seemed like the staff was always changing, like clockwork. Also, there were many deliveries that they messed up and ended up putting the wrong apartment number on. When we would ask them if they could double check since we had a confirmation there was an attitude about it. In the end one of the workers (who was the one who would get upset) tried to blame the mail woman for this occurrence couple of times.
Our ceiling leaked during big storms (which frequently happen here during monsoon season). Our faucet to our sink broke...and by broke I mean it rotted and when we would turn it on it would squirt all over everything.
I'd also like to mention that it seems like everyone but us had a dog, or two, or some even had three that would bark all hours of the day and night echoing through the complex.
I also witnessed two hit and runs in the parking lot while living there.
We received a call about a month prior to our move out to schedule our walk through. Then, the day we went to do the walk through the lady who answered asked me where our unit was in the complex (red flag)...we showed up and no one in the office looked familiar. Come to find out none of the staff was permanent and they were all from different properties filling in. We did our walk through and they said nothing while we were in there. Once we got back to the office they said they would notate the carpet was stained and the ice bin was not cleaned. They said they were going to charge us for the ice in the ice bin...after we turned our keys in and "notate" the 5 year old carpet having stains.
The woman who did the walk through never passed the hand written note along to the next interim manager so when I called she had no idea what I was talking about. This next person also told me another manager was starting on the following Monday and she would pass along her walk through notes which were VERY different than the person who we did the walk through with.
I have lived in many apartments and through my college years to now and I have never had a place try to nickel and dime me like this. I've always cleaned the place and left it like I received it and always received my full deposit, but not here.
About a week later we received a call from a person who worked there saying that she got our information and that she would love to give us a tour and that she was sorry she missed us...a TOUR!? We moved out?!
Long story short...if you get a weird feeling about this place I would suggest following your gut.