This physio isn't great...i can see why the guy could have been frustrated. They book people back to back and some at the same time of your appoints...so instead of giving you your full time..they put you on some machine and go see someone else instead of be with you for the 30 minutes or 1 hour. of course they still charge you the full price and think this is good service. The receptionist is barely there...it goes to voicemail. The times of the clinic are also not accessible...and not sure when there is a medical director there. Who knows what they charge your insurance company for your treatment plan as they don't show you the receipts or are transparent. They beds aren't really cleaned off after each session or the pillows etc...it's pretty much a money making venture over actual care. There were a few physios who I think cared about your health but they have left as far as i know. and yes, sometimes you get people who don't seem to know much. and they also get upset when you are late but then make you wait when you get there or put you on some machine to see other clients. Not sure where the ACTIVE therapy is happening as that is supposed to make treatment better first for most cases...hand manipulation, etc.