Went for lunch on 3/21/2013 with two out of town business associates. I wanted to take them to a Western themed restaurant as one associate was from another country. One person was a vegetarian, the other wanted steak.
At the sidewalk, looking at the menu board, the hostess ushered us in, after we asked if we could get in and out in 45 minutes. She assured us we could as they weren't very busy. The restaurant was at 30% capacity.
After we were seated and waited 10 minutes, and no waitress had stopped at our table, I flagged down a manager who apologized for the wait and took our order.
We all ordered the same Cajun Burger. There were many bandana clad servers and staff on the floor and I saw two tables return food that was not ordered or incorrect.
After another 30 minutes of waiting, I flagged down the same manager who apologized profusely and went to the kitchen and our food arrived shortly thereafter.
The waitress did manage to refill our drinks once but we had barely seen her on the floor. She offered no apologies or explanations.
At that time we had less than ten minutes to be back to our meeting and had to gulp down the food. The manager apologized again and offered us coupons for 20% off that we threw away. The food was good, but the wait and service were so bad that the experience left a bad taste in our mouths and we would never return.