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  • Unprofessional sales staff at dealership. The used vehicle we purchased was misrepresented in important ways online: for example, no power windows, no owner's manual, no power doors or keys. Rather than apologize or update the online profile of vehicle--which had been posted months ago--we got a rambling CYA speech about how they were not legally liable for any errors in the description. Really? So if you say it's a Mercedes and it's just a Ford Fusion--no problem? Serviceperson said he had sold cars for years, just new to this dealership. Hard to believe. When we purchased vehicle and filled out paperwork, we gave some feedback to manager about our sales representative. He agreed with us--said he had hired him himself, but knew he had issues. He then asked for no details of our experience, nor did he attempt any followup to ensure we didn't have any further problems. We did. The "manual" in the car was in French. The vehicle was from Canada--also not disclosed on background info. Salesman said no problem--he would get a manual in English right away and call us within three days. See if you can guess what happened--no call till weeks later, then did not even mention the manual--just some Fargoesque--"so how's everything workin' out for you?" small talk. When we asked the rep about the commitment he had made about getting us a manual, we got some song and dance about how we would have to just print it out online. Don't waste your time here. Go to Ballweg's if you want professional service. "Au revoir", Middleton Ford.
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