I'll grant you that the wait can be long. I'll grant you that the prices are steep compared to what you are likely to pay for the same dishes in your hometown. But Noodles has some points in its favour:
1. consistency - it's not fantastic one day, dreadful the next. It is consistently good;
2. cooperation - I have two food allergies. One of the few things that sends my beloved off the deep end is when I explain them in detail, and then a dish is served that features foods containing one or both of the prohibited items. Not so with Noodles. If I pick something that contains a no-no ingredient, they advise me in advance; and
3. variety - purists will decry the all-over-the-map options, but sometimes a wide selection is the best way around group dining issues.
If you plan on having the dim sum, note that it is not available everyday (sometimes only Friday-Sunday).