This Goodcents location is absolutely terrible, and that's a shame because I do love Goodcents sandwiches. A problem I have experienced multiple times is placing an order online or on the app. It gives you a time the order will be ready (15 minutes or so). It's never ready. I don't mean it's almost ready, it's like u never placed the order when u get there. You then have to wait as they squeeze u into the line. Today was the worst ever. I even gave them extra time. I was supposed to show up at 11:36, I waited 15 minutes later than that. They still hadn't even started it. They ignored me for quite awhile while I stood there and then when they said they would make my order, one of the employees who was leaving after spending the whole time I was there complaining about being scheduled and supposed to be off, she said to the person who said they would start my order "you need to help the people in the line before you start that online order." With that I said to cancel my order. At this point it should have been ready 30 minutes ago. I wouldn't give this store my business again. I'll go to a Goodcents, but NOT this one!