I have been pierced here by JD, Jacob, Richard, and Kat (who is sadly no longer there). Everyone including the counter staff was great and all were very knowledgeable! JD also pierced my daughter's ears and he made it a really great experience for her. She wanted them done, but was still nervous and he calmed her fears by talking to her about the procedure and helping her breathe when the needle went in. We will be going to pick out some new earrings for her soon. Great selection of quality jewelry!