About: http://data.yelp.com/Review/id/JHvzNOCAW8lfLdcIeCniHQ

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About: http://data.yelp.com/Review/id/JHvzNOCAW8lfLdcIeCniHQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2010-08-19 00:00:00 (xsd:dateTime)
itemReviewed	MGM Grand Hotel
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	DO NOT. I repeat, DO NOT check in at their Courtesy Airport check in. The people there are useless and rude. Not once did I feel any welcoming customer service. As there were no other customers in the office but us I thought they would give us exceptional service. Boy was I wrong. I was barked at by a lady who was very unhappy doing her job. She wouldn't answer any questions I had and did not give a damn that I left unsatisfied. After leaving upset and enraged I got to my room only to find I was sent to a dirty room! There was garbage in the cans, and the soap had been used and keys were left in the room. Tell me how the cleaning lady had forgot to empty the garbage and toss out the soap and swoop on the keys? After stomping back down to the front desk, I complained explaining my situation at airport checkin, and then the dirty room, and they gave me another room. After complaining more regarding how upset I was with the first impression I've been given thus far, I spoke to the manager and was given comped buffet passes, passes to their lounge/studio 54 and free drink pass. I was a tad disappointed that was all they could do, but I took it. Having this be my first stay at MGM, I was very disappointed in the checkin process and what I had to go through to get a clean room and great face to face customer service. However, the rest of my stay was very pleasant and although I had to jump through obstacles to get to an enjoyable stay, that first impression will always stick with me and I am not sure if I'd stay here again.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Deanna

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