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  • I have been to the Scottsdale Ruth's Chris several times for happy hour on the patio. The view is amazing. The problem is the service! Last week my friend and I sat on the patio for 20 minutes as the wait staff walked around, ignoring us. When we finally ordered our drinks (which we had picked from the website happy hour menu) we were told that those were not on the happy hour menu...the waitress had no intention of honoring the website list, nor discussing it. When our food came, my sliders were very dry...I waited for the waitress to come back around, so I could ask for mustard. I waited...and waited...and waited.... Finally, I got up and asked the hostess to please get me some mustard. Through the evening, I ended up asking the hostess for mustard, more water, and the bill because our waitress was missing in action. We didn't decide to go to a local haunt for a drink, nor did we decide to go to a mega-chain restaurant.....we chose the upscale spot, payed the upscale prices and expected an upscale experience, which we did not get!!!
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