| rev:text
| - I've been going here for the last 7 years. TPC used to be amazing. They listened to you. They asked how you were feeling and genuinely seemed to care. The staff from the receptionists, to the nurses, to the patient advocates; were always kind and helpful. In the last two years TPC has gone from an amazing and welcoming center, to being an unpleasant experience almost every month I go.
There are very few people there anymore who show any kindness or compassion. 70% of the nurses and assistants seem miserable and no matter how polite you are to them, they treat you horribly. If you need insurance authorizations it takes days before they even send it. The triage department never returns calls or are completely rude to you. The patient advocate never returns messages. I've called and left 6 messages in the last 2 months. I've never received a call back.
They constantly push injections on you, even if you've had multiple ones and they never worked. They never ask about any new issues or how your health in general is. You're lucky if the doctor spends more than four minutes with you. ( no really, I've timed it ), I've seen the staff treat people horribly for just asking a simple question. Like I said, there are still a very small number of people there who still are kind and seem to still show compassion.
It should not be something a person dreads going to each month. You should not have to leave there feeling horrible about yourself because you've been talked down to, or even yelled at because you asked one if the women to call in an insurance verification.
I have seen patients yell, berate, threaten, and curse the staff there. I understand their job is stressful. But when someone goes out of there way to be kind and respectful, even after being insulted or made to feel small and talked down to; how is that showing "compassion"?
I used to speak very highly of TPC. I used to recommend them to everyone. But now, I wouldn't send anyone there out of fear that they are treated like I've been treated, and seen so many others treated.
Somewhere along the line TPC lost their core values and no longer seem to care that some if us who go there live every single day in agony. Every minute of every hour in pain. That even in agony a lot if us still put on a smile and give kind words to try and make the staffs day better. To try and make up for the ones who are rude. Only to be treated horribly.
So if you are looking for a pain center who is thorough, spends time with you and listens, and where you are treated with kindness on a consistent level..... I'd go someplace else.
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