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| - So tonight was CONFUSING. I walked in, gave my name, waited by the bakery. My name was called. I was told to walk upstairs. I waited AGAIN upstairs. And then asked to sit in an overcrowded, stuffy, overflow room. And get this, the table was a small 2 top right outside of the kitchen. Literally, 3 steps out of the kitchen. Lord forbid a waiter trip or a cup of coffee slip off of a tray, scolded wouldn't even be the word.
Myself and my guest I was with, just left. As we walked down the grand staircase, we walked past a manager that didn't even take the time to say goodbye or ask about the meal. The gentleman that directed us upstairs didn't even take the time to ask why we were leaving so soon, but instead "I hope you enjoyed your meal!" Bro, we weren't even here for more than 10 minutes.
Ultimately, I get that this location in Vegas is busy, but why is that? Cheesecake factory is a staple in every major city, patrons will eat there no matter what city they are traveling to. But what i don't get is how the customer service can waiver between the different locations. Just because the Vegas location stays packed from open to close, shouldn't mean that the hostess cannot take an extra moment while asking a name, "just to let you know, we are seating in the upstairs overflow room, is that okay? Or would you prefer to wait for a table on the first floor?" This one question would have given me a 5 star experience because I would have elected to walk up approximately 42 stairs and sit in a separated environment.
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