What has happened to customer service? I inquired on-line about a car and was told it was still available. I informed the sales person the time that I would be in and that I had just a 30-minute window to look at two cars. Upon my arrival she shared that the car I was wanting to see was sold that morning. She then said she had two others I could look at. One she could not find and the other she could not find the keys for.
She was able to find me a car and I moved forward with the purchase. I shared that I was in a hurry but she nor did anyone at the dealership care about that. They had no respect for my schedule. I signed my paperwork and paid and said I would be back the next day at 12:00 to pick up the car.
I arrived after 12:00 and the car was not waiting for me. She went to look for it and stated that one of the sales people was out test driving it with someone who wanted to buy it. They were driving my car that I had purchased!
Overall this was not a good service experience for me. We do love our new car and can't wait to surprise our son with his Christmas present. This dealership needs to work on some basic customer service skills.