I can only give a 4 star rating because the first few minutes of me asking for help they were not very helpful! I know nothing about hooking up a washer and dryer and had to go get some parts for a gas dryer hookup. All I was told was to get a hose and and a gas line, no specific size was mentioned. When I asked the sales clerk for what I needed he gave me major attitude about not knowing the sizes, but when his other co workers came over to help, all of a sudden he turned nice guy. I also thought it was a little odd when the old lady at checkout started to bash one of her co workers who told the customers to move to the old ladies line. The old lady said "oh, well she has a tendency to stand there and do nothing" HAHAHA oh okay...good to know!